Refund policy
RETURN & REFUND POLICY
At OddPop, we want you to be happy with your purchase. Eligible orders are covered by our 30-Day Money-Back Guarantee under the terms below.
30-DAY MONEY-BACK GUARANTEE
If you receive your product and decide that you do not like it or are not satisfied with it, contact us within 30 days of delivery.
To qualify for the guarantee:
• Your request must be submitted within 30 days of the delivery date.
• You must provide your order number and the email address used to place the order.
• Clear photo or video evidence of the product and its current condition is required.
• The product must not have been intentionally damaged, excessively used, altered, washed, or misused.
• You must return the product if OddPop determines that a return is required.
After reviewing your request and the evidence provided, OddPop will determine whether the request qualifies under this policy. If approved, we will provide the next steps and return instructions when applicable.
HOW TO REQUEST A RETURN OR REFUND
To submit a request, contact us through:
Contact page:
https://shopcloudpop.com/pages/contact
Email:
velozaallena@gmail.com
Please include:
• Your full name
• Your order number
• The email address used for the order
• The reason for your request
• Clear photographs or videos of the product
• Photographs of the packaging and shipping label when relevant
Do not return a product before receiving approval and return instructions from OddPop. Products sent back without prior approval may not be accepted or refunded.
PHOTO OR VIDEO EVIDENCE
Clear photo or video evidence is required for product-related refund requests, including claims involving:
• A damaged product
• A defective product
• An incorrect product
• Missing pieces or components
• A product that differs materially from what was ordered
• Dissatisfaction or a change-of-mind return
• Any situation where the product’s condition must be confirmed
The evidence should clearly show:
• The complete product
• The reported issue, when applicable
• The product’s current condition
• The packaging and shipping label when relevant
Submitting photographs or videos does not automatically guarantee a refund. OddPop will review the evidence, order details, tracking information, product condition, and compliance with this policy before making a decision.
For an order that was not received, we may review tracking records, carrier information, delivery confirmation, and other available evidence instead of product photographs.
DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
Please inspect your order after delivery. Contact us within 30 days if your product arrives damaged, defective, incorrect, or incomplete.
Your request should include photographs or videos showing:
• The complete product
• The damaged or defective area
• The outer packaging
• The shipping label
• Any incorrect or missing contents
If your claim is approved, OddPop may provide an appropriate resolution, including:
• A replacement
• A full refund
• A partial refund
• Store credit
• Another reasonable solution agreed upon with you
We will determine whether the product must be returned after reviewing your claim.
CHANGE-OF-MIND OR DISSATISFACTION RETURNS
Our 30-Day Money-Back Guarantee applies when you receive the correct product but decide that you do not like it or are not satisfied with it.
The product must be returned in substantially the same condition in which it was received. It may be opened and reasonably inspected, but it must not be excessively used, intentionally damaged, altered, washed, or misused.
Clear photographs or videos showing the product’s current condition are required before a return can be approved.
Customers are responsible for return shipping costs for change-of-mind or dissatisfaction returns unless otherwise required by law.
We recommend using a tracked shipping service. OddPop is not responsible for returns that are lost, damaged, or delivered to an unauthorised address.
RETURN REVIEW AND APPROVAL
All return and refund requests are reviewed by OddPop.
OddPop may approve, partially approve, or deny a request based on:
• Whether the request was submitted within 30 days of delivery
• The photographs, videos, tracking details, and other evidence provided
• The condition of the product
• Whether the customer followed the return instructions
• Whether the product was excessively used, damaged, altered, washed, or misused
• Whether the request complies with this policy
• Evidence of fraud, abuse, misleading information, or repeated misuse of the refund process
All decisions will be made reasonably and in accordance with this policy and applicable consumer-protection laws.
REFUNDS
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Unless the product was confirmed to be damaged, defective, incorrect, or otherwise covered by applicable law:
• Original shipping charges are not refundable.
• Expedited shipping charges are not refundable.
• Return shipping costs are the customer’s responsibility.
Your bank, card provider, or payment processor may require additional processing time before the refund appears in your account.
If more than 10 business days have passed since we confirmed that your refund was issued, contact us at velozaallena@gmail.com.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee that an order can be cancelled after it has entered processing, fulfilment, or shipment.
If the order has already shipped, you may request a return after delivery under this policy.
ORDERS MARKED AS DELIVERED
If tracking shows that your order was delivered but you cannot locate it:
• Check the delivery location and surrounding area.
• Check with members of your household.
• Check with neighbours, reception desks, mailrooms, or property managers.
• Contact the shipping carrier for additional delivery information.
• Contact OddPop with your order number and any available carrier documentation.
An order marked as delivered does not automatically qualify for a refund. OddPop will review the tracking information, delivery confirmation, and available evidence before determining the appropriate resolution.
REFUNDS MAY BE DENIED WHEN
A return or refund request may be denied when:
• The request is submitted more than 30 days after delivery.
• Required photographs, videos, order details, or other evidence are not provided.
• The product was intentionally damaged, excessively used, altered, washed, or misused.
• The product was returned without approval.
• The returned product does not match the product originally purchased.
• The return was sent to an unauthorised address.
• The customer refuses to return the product after a return is required.
• There is evidence of fraud, misleading evidence, policy abuse, or repeated false claims.
• The customer entered an incorrect or incomplete delivery address and the order was delivered according to the information provided.
• The request does not otherwise qualify under this policy.
EXCHANGES
For damaged, defective, incorrect, or incomplete orders, OddPop may offer a replacement after reviewing the required evidence.
For change-of-mind exchanges, contact us for return approval and then place a new order for the preferred product.
FINAL-SALE ITEMS AND GIFT CARDS
Gift cards are not refundable.
Products clearly marked as “Final Sale” before purchase may not qualify for change-of-mind returns.
This does not remove any rights that may apply to damaged, defective, incorrect, or misrepresented products under applicable law.
RETURN ADDRESS
Do not return products to the address printed on the original shipping package.
Approved returns may need to be sent to a separate return facility. OddPop will provide the correct return address and instructions after approving your request.
Returns sent to an unauthorised address may not be received and may not qualify for a refund.
POLICY ABUSE
OddPop may refuse returns, replacements, refunds, or future service when there is reasonable evidence of:
• Fraudulent claims
• Altered or misleading photographs
• Returning a different product
• Intentional product damage
• Repeated refund abuse
• Chargeback abuse
• Attempts to receive both a refund and replacement for the same claim
Nothing in this section limits any rights that cannot legally be excluded.
CONSUMER RIGHTS
This policy does not limit any rights available to you under applicable consumer-protection law.
Where applicable law provides rights or remedies greater than those described in this policy, the applicable legal requirements will take priority.
CONTACT US
OddPop Support
Contact page:
https://shopcloudpop.com/pages/contact
Email:
velozaallena@gmail.com